The free setup, done right
Greeting: answer the top question preemptively ("Price list: [link]. To book: [link]"). Away message: promise a reply time and give a self-serve link, never just "we are closed." Quick replies: save your ten most-typed answers under shortcuts.
Where built-in automation stops
It cannot understand questions, check availability, or book anyone. Customers who need an answer at 11pm still leave. That is the gap between an autoresponder and an assistant.
The upgrade path
Via the WhatsApp Business API, an AI assistant answers from your real price list, qualifies, and books into your calendar, with human takeover one tap away. Same number, same app for your team. Focused builds start from RM2,500.